Supporter Netzwerküberwachung (m/w/d)
Core
Monitoring and incident management for a WAN network and telecommunications equipment.
Role type
Network Operations Support Engineer
Builds
WAN network stability and telecommunication services
Domain
Telecommunications / Network Operations
Deliverable
dashboards & analysis
Required skills
WAN monitoring, incident management, ticketing systems, network and transmission technology knowledge, alarm verification, technical escalation coordination
Preferred skills
Telecommunications or radio technology background, shift work readiness
Technologies
Voice, IP, WDM, PDH/SDH, Servers, Storages
Responsibilities
Ensure WAN network operation, monitor telecommunication devices and systems, detect and log incidents in the ticketing system, verify and categorize alarms, coordinate technical escalations, collaborate with technical departments
Seniority
Junior to Mid-level, hands-on IC