Mitarbeiter (m/w/d) im Bereich Reklamationsbearbeitung
Hybrid
Core
Handling customer complaints and inquiries for mobile services while actively upselling contract renewals and tariff optimizations.
Role type
Customer service representative (complaints & sales)
Builds
Customer retention and revenue growth through complaint resolution and upselling
Domain
Telecommunications / Mobile services
Deliverable
product features
Required skills
Customer consultation, sales, complaint handling, decision making, documentation, PC usage
Preferred skills
Motivation, teamwork, adaptability, creativity
Responsibilities
Answering customer inquiries via phone and email, processing complaints, offering contract renewals and tariff optimizations, advising on tariff changes and new products, managing goodwill credits, ensuring customer satisfaction, working with company KPIs
