Mitarbeiter im Service-Innendienst (m/w/d)
Core
Coordinating customer complaints, managing orders, and processing returns for a metal processing company.
Role type
Service operations coordinator
Builds
Order fulfillment and customer complaint resolution
Domain
Manufacturing (metal processing)
Required skills
Technical or commercial qualification, order processing, complaint management, return handling, technical understanding, MS Office
Preferred skills
Customer service experience, problem-solving approach, communication skills, organizational skills
Responsibilities
Handling and coordinating customer complaints, processing and monitoring orders, organizing and processing returns, coordinating with customers and suppliers, clarifying technical and commercial questions, documenting processes