Network Engineer - Schwerpunkt Projekte (all genders)
Core
Third-level support engineer managing complex international IT infrastructures, handling customer inquiries, troubleshooting, and acting as the interface between customers and internal IT.
Role type
Senior Network Engineer (Third-Level Support)
Builds
Customer support solutions and documentation for international IT infrastructure
Domain
IT Infrastructure / Networking
Required skills
Cisco LAN/WAN solutions, Cisco Datacenter solutions, Cisco ACI, Fortinet or Cisco Security solutions, Network and Internet protocols, Third-level support, Documentation creation
Preferred skills
CCNA, NSE certifications, English language skills
Technologies
Cisco, Fortinet, LAN, WAN, Datacenter, ACI
Responsibilities
Process customer inquiries via email and phone, analyze and resolve technical errors, create or improve documentation and guides, collaborate with internal administrators
Seniority
Senior, hands-on IC
