1st/2nd-Level Support (m/w/d) – Bereich IT, Medizintechnik | 60 % Teilzeit
Core
Primary contact for troubleshooting software-supported electromechanical ophthalmic devices for opticians in Germany, resolving issues remotely or escalating to field technicians.
Role type
1st/2nd-Level IT Support Engineer (Medical Devices)
Builds
Software-controlled diagnostic and screening equipment for eye care professionals
Domain
Medical technology / Ophthalmic devices (via careerplan.io/jobs/10001-1003723825-S-1st2nd-level-support-mwd-bereich-it-medizintechnik-60-teilzeit-at-visionix-deutschland-gmb)
Deliverable
client delivery
Required skills
Remote troubleshooting, technical understanding of electromechanical systems, self-directed learning, cross-functional collaboration, customer communication, stress management
Preferred skills
Knowledge of ophthalmic devices (refraction, wavefront analysis), familiarity with digital systems and Office software
Technologies
PC, telephone, Office software