Vertragssachbearbeiter/in (m/w/d)
Core
Contract administrator for the pet insurance division, handling policy changes, cancellations, premium and payment inquiries, and customer communication.
Role type
Contract administrator (pet insurance)
Builds
Pet insurance policies and related administrative processes
Domain
Insurance / Pet care
Required skills
Commercial training (insurance/finance), customer service (phone/written), document processing, data management, independent work, organizational skills
Preferred skills
Prior insurance industry experience, proficiency with digital tools and software
Responsibilities
Process and manage all correspondence regarding pet health and surgery insurance policies, handle contract modifications and cancellations, verify incoming documents and maintain customer data, serve as the primary contact for policyholders via phone and email, collaborate with colleagues to optimize internal processes