Mitarbeiter Vertriebsinnendienst (m/w/d)
Core
Managing internal sales operations including order processing, customer data management, and coordinating deliveries for a luxury watch manufacturer.
Role type
Sales Operations Specialist
Builds
Order fulfillment and customer service workflows for a mechanical watch brand
Domain
Luxury Goods / Watchmaking
Required skills
Order processing, Customer data management, ERP system proficiency, Logistics coordination, Complaint handling, Export/Import documentation
Preferred skills
English fluency, Additional foreign language, Customs regulations knowledge
Technologies
MS-Office, ERP systems
Responsibilities
Process customer inquiries and orders, Coordinate warehouse deliveries with production and logistics, Maintain customer and product data in ERP, Create and track quotations, Support field sales team, Handle complaints and service requests, Assist with national and international shipping