Customer Service Manager (w/m/d)
Core
Manage customer service and order fulfillment for custom upholstered furniture, coordinating between sales, production, and logistics to ensure a seamless customer experience from order to delivery.
Role type
Customer Service Manager
Builds
End-to-end customer journey and order fulfillment for custom furniture
Domain
Furniture manufacturing and retail
Required skills
Customer service experience, project coordination, cross-functional communication, problem-solving, showroom management, German language proficiency
Preferred skills
Design interest, brand affinity, additional languages
Technologies
None stated
Responsibilities
Support customers and trade partners, track orders from booking to delivery, coordinate internally between sales/production/logistics, develop service improvements, manage showroom experience
Seniority
Mid-level, hands-on manager