First/Second-Level-Support (Inbound) oder IT-Systemadministrator (m/w/divers)
Core
Lead and coordinate the IT team to ensure reliable and efficient operation of hardware and software for employees.
Role type
IT Team Lead (2nd/3rd-Level Support & Infrastructure Administration)
Builds
Client and server systems within a Microsoft-based network and domain environment
Domain
IT Infrastructure, Microsoft Ecosystem
Required skills
IT team leadership, Helpdesk management, Client/Server administration, Microsoft 365, Network and Domain administration, System installation and configuration, Troubleshooting, Documentation creation
Preferred skills
Windows Server administration, Microsoft SQL Server, Active Directory, DHCP/DNS, Remote Desktop Services, VMware vSphere, Microsoft Dynamics 365, Power BI, SharePoint
Technologies
Windows Server, Microsoft SQL Server, Active Directory, DHCP, DNS, RDS, Microsoft 365, Exchange Online, Power BI, SharePoint, OneDrive, Dynamics 365, VMware vSphere
Responsibilities
Lead and coordinate the IT team, Provide on-site support for employees, Manage IT requests via Helpdesk system, Coordinate between 2nd and 3rd-level support, Administer client and server systems, Install, configure, maintain, and troubleshoot IT systems, Create and maintain documentation and FAQs
Seniority
Mid-Senior, hands-on IC with team leadership