(Senior) IT Consultant (m/f/d) Microsoft Cloud D365 (CRM)
Core
Design and evolve customer-facing solutions using Microsoft Dynamics 365 and AI capabilities to enhance customer experience and operational efficiency.
Role type
Senior IT Consultant (Microsoft Cloud D365)
Builds
Customer engagement solutions, digital portals, and AI-driven automation workflows
Domain
Chemical industry, Microsoft Cloud, CRM
Deliverable
production ML models | product features
Required skills
Microsoft Dynamics 365 (CRM), system integration, requirements engineering, solution deployment, cloud platform administration, process optimization
Preferred skills
AI capabilities (Copilot, predictive analytics), Power Platform, cross-module environment experience
Technologies
Microsoft Dynamics 365, Microsoft Copilot, Power Platform
Responsibilities
Design and evolve customer-facing solutions across Dynamics 365 and digital channels; Identify and shape innovation use cases leveraging AI; Drive end-to-end solution development from requirements to deployment; Take ownership of cloud-based D365 platform administration; Monitor system performance and adoption using KPIs
Seniority
Senior, hands-on IC