Teamleitung Retourenabteilung (w/m/d)
Core
Leading a team of 6-10 employees in the After Sales Service to process returns and warranty cases for an e-commerce platform.
Role type
Team Lead (Management)
Builds
Return processing workflows and customer satisfaction in the After Sales Service
Domain
E-commerce / Logistics / Customer Service
Required skills
Team leadership, process management, stakeholder communication, project management, quality assurance, change management, problem-solving, initiative, customer orientation, enterprise thinking
Preferred skills
Affinity for systems and processes, IT application skills (MS Office), additional languages
Technologies
MS Office
Responsibilities
Lead and mentor a team of 6-10 employees, support and motivate the team to meet quality and performance targets, participate in projects and drive continuous improvement of work processes, represent the team in exchanges with internal and external stakeholders, support the Manager After Sales Returns International in achieving departmental goals
Seniority
Mid-level Management