Junior Support Entwickler – Software (m/w/d)
Core
Junior technical product support engineer analyzing and resolving software issues for banking customers using the TRAVIC payment product family.
Role type
Junior IC technical support engineer (payments)
Builds
Stable operation of TRAVIC payment products for banking clients
Domain
Financial services / Payment systems
Deliverable
client delivery
Required skills
Java, database fundamentals, server administration, container basics, messaging protocols, network configuration, firewall management
Preferred skills
Cloud product operations, customer-facing digital sessions, product improvement feedback
Responsibilities
Analyze and resolve technical and functional customer inquiries via ticketing system; troubleshoot error patterns and develop solutions; collaborate with central support and development teams; build understanding of customer operational environments; support digital customer meetings and migrations; identify recurring issues to improve products and services
