Kunden-Support / Kundenservice
Core
Customer support and order administration for international clients across Europe via phone and email.
Role type
Customer Service Representative (Order Administration)
Builds
Order processing, logistics coordination, and customer account management for a European logistics company.
Domain
Logistics and Supply Chain
Required skills
German (fluent), English (fluent), MS Office, ERP systems, order processing, logistics coordination, invoicing, accounts receivable/payable, contract management, collections.
Preferred skills
French, Spanish, customer complaint handling, data entry.
Responsibilities
Handling customer inquiries via phone and email, managing order processing and availability checks, creating credit/debit notes, coordinating daily logistics, processing freight invoices, preparing export documents, handling customer complaints and returns, monitoring contract fulfillment, conducting collection procedures, maintaining customer data.
