Vertriebsmitarbeiter E-Commerce (m/w/d)
Core
Handling customer inquiries via phone, email, and ticket systems; providing product and sales consultation for Apple products; processing orders and managing returns.
Role type
E-commerce sales and customer service representative
Builds
Apple product sales and order fulfillment
Domain
E-commerce / Consumer Electronics
Deliverable
product features
Required skills
Sales and customer consultation, order processing, cross-selling and upselling, complaint and return handling, inventory and logistics coordination, CRM and order management systems
Preferred skills
Experience in customer service or retail, knowledge of Apple products and accessories, familiarity with digital systems
Responsibilities
Answering customer inquiries via phone, email, and ticket system; Providing product and sales consultation; Processing orders in Shopware and ERP; Creating and managing quotes; Handling complaints, returns, and cancellations; Coordinating with warehouse and logistics; Maintaining customer and order data