Sachbearbeiter Kundenservice (m/w/d)
Core
Customer service and billing specialist for a public water supply association, handling data management, billing, debt collection, and complaints.
Role type
Customer service and billing specialist
Builds
Water supply billing and collection processes
Domain
Utilities / Water Supply
Required skills
Customer data management, billing and invoicing, debt collection and enforcement, complaint handling, report generation, MS Office proficiency
Preferred skills
Legal assistant background, 3+ years in customer service/debt collection
Responsibilities
Capture and maintain customer data, handle customer inquiries via phone and mail, manage metering, process water consumption billing, manage debt collection including reminders and enforcement, handle complaints, create and analyze reports and statistics