IT-Projekt- und Servicemanager (m/w/d)
Core
Responsible for realizing IT projects and managing the BPO service lifecycle for customers, acting as the primary point of contact to translate customer needs into solution concepts and implement them via software suppliers.
Role type
Senior IT Project and Service Manager
Builds
IT projects, BPO service solutions, and software implementations for energy sector clients
Domain
Energy sector / Smart Meter infrastructure / IT services
Deliverable
production ML models | product features | client delivery
Required skills
Project engineering, BPO service lifecycle management, process and product development, customer requirement analysis, solution concept design, ERP solutions (SAP IS/U), ITIL framework application
Preferred skills
Energy industry knowledge, bridging business and IT, analytical thinking, structured approach
Technologies
SAP IS/U, ITIL
Responsibilities
Realize IT projects, guide customers through the BPO service lifecycle, develop processes and software, act as the primary customer contact, translate customer needs into solution concepts and implement them
Seniority
Mid-Senior, hands-on IC
