IT-Solution-Manager/in (w/m/d)
Core
Manage IT services and solutions for the DLR Project Carrier, ensuring a secure and modular IT landscape while providing 1st and 2nd-level support.
Role type
IT Solution Manager / Service Owner
Builds
Dedicated IT services and complex IT solutions for internal applications and specific third-party software
Domain
Public sector research management, IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT Service Management (ITIL), Application Management, Project Coordination, Data Privacy Compliance, Service Lifecycle Management, Stakeholder Coordination
Preferred skills
Experience with Service Level Management, Change Management, Incident Management, Problem Management, Quality Metrics Analysis
Technologies
ITIL framework, Service Management tools
Responsibilities
Own service responsibility for internal software developments and specific third-party software; Define, plan, introduce, operate, develop, and decommission services and complex IT solutions; Provide 1st and 2nd-level support; Ensure data privacy-compliant usage of generated data; Coordinate IT projects and manage external service providers; Analyze and evaluate service and operational data.
