Versicherungs-Kundenservice und Leistungsbearbeitung (W/M/D)
Hybrid
Core
Handling customer inquiries, complaints, and claims coordination while ensuring service quality levels.
Role type
Specialist in customer service and claims processing
Builds
Customer service interactions and claims resolution processes
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service, claims processing, MS Office, CRM systems, analytical thinking, problem analysis
Preferred skills
Digital solutions affinity, stakeholder communication
Responsibilities
Independently process and coordinate customer inquiries and complaints, Ensure service quality according to defined SLAs, Serve as contact for partners on customer-related issues, Observe and analyze frequent problems and share insights with the team and leadership