Kundenbetreuer Qualität (W/M/D)
Core
Customer-facing quality specialist responsible for internal and external quality issues, complaint handling, and process audits for automotive steering and chassis components.
Role type
Customer Quality Engineer (Automotive)
Builds
Quality assurance processes and corrective action plans for global automotive clients
Domain
Automotive supply chain / Quality Engineering
Required skills
8D problem solving, SPC, FMEA, Ishikawa, 5 Why, project management, statistical analysis, process auditing, customer portal management
Preferred skills
Quality technician or master training, customer and supplier contact experience, presentation skills
Technologies
SPC, FMEA, 8-D Report, Ishikawa, 5 Why
Responsibilities
Coordinate 8D teams for error analysis and define measures, verify effectiveness of corrective actions, conduct internal and external process audits, analyze and statistically evaluate customer complaints, create test concepts and plans for new projects, train and coach on quality techniques
Seniority
Mid-level, hands-on IC