Software Support Specialist (m/w/d)
Core
Provide first-line support and troubleshooting for warehouse management and material flow software solutions in automated logistics centers.
Role type
Software Support Specialist (pathway to Software Developer)
Builds
Custom software solutions for automated logistics centers
Domain
Intralogistics / Warehouse Management Systems (WMS)
Deliverable
client delivery
Required skills
C#, .NET, SQL, log file analysis, API call analysis, remote troubleshooting, ticket system management
Preferred skills
Software development experience, stakeholder communication
Technologies
C#, .NET, SQL
Responsibilities
Support customers with questions regarding warehouse management and material flow software; provide first aid for software operation; troubleshoot WMS disruptions in collaboration with the software department; analyze log files, SQL queries, and API calls; resolve issues via remote access; coordinate service cases in the ticket system; contribute to software development projects for specific areas.
Seniority
Mid-level, hands-on IC