Customer Success Manager/in (m/w/d) – Fulfillment & E-Commerce
Core
Managing onboarding and ongoing support for e-commerce clients (D2C, Amazon sellers) by handling order discrepancies, interface issues, and billing reconciliation while translating requirements into warehouse instructions.
Role type
Customer Success Manager (Fulfillment & E-Commerce)
Builds
Fulfillment services including warehousing, picking, shipping, and returns for online retailers
Domain
Logistics / E-Commerce / Supply Chain
Deliverable
client delivery
Required skills
E-commerce fulfillment experience, WMS/JTL-Wawi proficiency, German (fluent), English (good), structured problem-solving, stakeholder communication
Preferred skills
JTL-Fulfillment-Network experience, prior warehouse operations experience
Technologies
JTL-FFN, Shopify, Amazon, Shopware, WooCommerce, JTL-Wawi
Responsibilities
Onboard new clients by setting up interfaces and defining packaging specs; Resolve order errors and interface issues; Process claims and track shipments; Prepare and review monthly billing; Coordinate with warehouse leadership on priorities and cut-off times; Conduct regular client meetings to review KPIs.
Seniority
Mid-level, hands-on IC
