Fachspezialist (m/w/d) Vertragsservice Krankenversicherung
Core
Central specialist for contract service processes in health, life, and accident insurance, supporting customer service centers and optimizing workflows.
Role type
Senior IC process specialist (health insurance contract service)
Builds
Optimized contract service processes and regulations for health insurance
Domain
Insurance (Health, Life, Accident)
Required skills
Health insurance domain expertise, contract processing, process optimization, regulatory development, data analysis/reporting, data protection compliance
Preferred skills
Training facilitation, stakeholder alignment
Technologies
Internal legacy health insurance systems
Responsibilities
Act as subject matter expert for customer service agents on complex health insurance questions, develop and optimize contract service processes, create and maintain service regulations, execute controlling measures and prepare reports, participate in technical training sessions, handle data protection inquiries