Werkstudierende Digital Operations Service Management, Governance & Reporting (all genders)
Core
Support the development of Service Management, Governance, and operational processes within Digital Operations, preparing information and analysis for management and strategy.
Role type
Student intern in Digital Operations Service Management & Governance
Builds
Operational processes, standards, KPIs, reports, and dashboards for the Digital Operations team
Domain
Beverage manufacturing / Digital Operations / IT Service Management
Deliverable
dashboards & analysis
Required skills
Analytical thinking, process documentation, data visualization, project coordination, Microsoft 365 (Excel, PowerPoint, Teams), Jira, Confluence
Preferred skills
Experience with Jira/Confluence, knowledge of IT Service Management and modern operating models
Technologies
Jira, Confluence, Microsoft 365, Excel, PowerPoint, Teams
Responsibilities
Support the development of Service Management, Governance, and operational processes; Prepare information, analysis, and decision templates for management; Create and optimize processes, standards, and documentation; Define, analyze, and visualize KPIs; Document processes and roles in Confluence; Present complex data and results to target groups
Seniority
Student intern
