Bürgerberater für die telefonische und schriftliche Sachbearbeitung gesucht (m/w/d)
Core
Provide telephone and written administrative support to citizens based on legal regulations.
Role type
Citizen advisory specialist (administrative)
Builds
Case resolution and documentation for public service inquiries
Domain
Public administration / Citizen services
Deliverable
client delivery
Required skills
German (fluent), telephone communication, case documentation, administrative processing
Responsibilities
Handle incoming citizen calls, process written inquiries, document interactions in the client's database, close cases based on facts