Vertriebsinnendienst
Core
Managing and advising existing and new customers from the inside sales office, handling orders, and coordinating logistics.
Role type
Inside sales operations specialist
Builds
Customer orders and sales documentation
Domain
Manufacturing / Sales Operations
Required skills
Order management, CRM/ERP system usage, customer communication, report generation, process optimization, data entry, stakeholder coordination
Preferred skills
Experience in inside sales or customer service, English language skills
Technologies
MS Office, ERP systems, CRM systems
Responsibilities
Create, process, and follow up on quotes; Record and process customer orders in the ERP system; Coordinate delivery schedules with procurement, warehouse, and production; Handle customer inquiries, complaints, and returns; Support outside sales team with appointment preparation; Maintain customer master data and document sales activities; Generate sales reports and statistics; Contribute to sales process optimization.