Kundenbetreuer:in Finanzwesen (m/w/d)
Core
First point of contact for customers using financial software, analyzing requests, troubleshooting issues, and coordinating solutions with internal teams.
Role type
Customer Success / Support Specialist (Financial Software)
Builds
Reliable digital solutions for customer financial processes
Domain
Financial services / SaaS
Deliverable
client delivery
Required skills
Customer support, ERP/accounting systems knowledge, problem analysis, cross-functional coordination, system administration, feedback collection
Preferred skills
Commercial or IT background, interest in digital finance processes, willingness to travel 10%
Responsibilities
Handle customer inquiries regarding financial software, analyze technical and functional issues, coordinate with development and other departments, manage user accounts and data, collect and relay customer feedback for product improvement
Seniority
Mid-level, hands-on IC