Mitarbeiter (m/w/d) Kundenbetreuung, innere und äußere Dienste
Core
Customer service and operations management for a building cleaning company, acting as the interface between clients, leadership, and management.
Role type
Customer service and operations manager
Builds
Cleaning services and facility management solutions
Domain
Facility Management / Building Cleaning
Required skills
Customer relationship management, process planning and optimization, training and coaching, quality control, project management, MS Office, driving license Class B
Preferred skills
Master qualification in building cleaning, facility management experience, leadership experience, economic thinking
Responsibilities
Supporting and coaching area managers, planning and optimizing cleaning processes, conducting quality controls, handling customer complaints, supporting new facility setups
Seniority
Mid-level, hands-on manager