Mitarbeiter Kundenservice (m/w/d) im Autohaus
Core
First point of contact for customers regarding workshop, inspection, and service inquiries, focusing on service quality rather than sales.
Role type
Customer Service Representative (Automotive)
Builds
Positive customer experience and efficient service scheduling
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
German (C1), customer communication, appointment scheduling, documentation, empathy, reliability, process adherence
Responsibilities
Handle inbound customer calls regarding service and workshop matters, schedule appointments, document interactions in internal systems, meet service quality targets, support team process improvements