IT Business Support Analyst Operations (m/w/d)
Core
Business Support Analyst bridging operational factory processes (Manufacturing, Warehousing, Quality, Maintenance) with IT systems and digital solutions.
Role type
Business Support Analyst (IT Operations)
Builds
IT-supported business processes and digital factory solutions
Domain
Manufacturing / Factory Operations / IT Operations
Required skills
process understanding, analytical skills, communication, stakeholder management, training facilitation, documentation, change request management, 1st-level support
Preferred skills
experience in Factory Warehousing, Manufacturing, Quality, or Maintenance, knowledge of digital factory processes
Technologies
Froneri IT systems, Service-Desk systems
Responsibilities
Support local plants in applying IT systems and processes; accompany system rollouts, health checks, and workshops; act as central contact for users post-go-live; document processes and conduct user training; support 1st-level service desk; analyze factory and IT processes for optimization.
Seniority
Mid-level, hands-on IC