Vertriebsinnendienst national (m/w/d)
Core
You handle customer consultation, order processing, and documentation for clients in Germany, supporting the sales team and after-sales service.
Role type
national sales operations specialist
Builds
order fulfillment and customer service processes
Domain
construction industry / concrete industry
Required skills
order processing, customer consultation, document creation, CRM/ERP system management, lead qualification, market feedback analysis
Preferred skills
technical sales knowledge, construction industry experience, concrete industry experience
Responsibilities
consulting customers via phone and email, processing and confirming orders in ERP systems, creating delivery notes and invoices, handling complaints, maintaining customer and order data, qualifying leads for the outside sales team, analyzing customer feedback and market trends, proposing ideas to improve customer satisfaction and loyalty