Kundenmanager IT-Services (m/w/d) für Kunden aus der Sparkassen-Finanzgruppe
Core
Coordinating IT services, projects, and organizational topics for Sparkassen financial institutions, bridging customer requirements with technical teams to deliver functional solutions.
Role type
Senior IT Services Account Manager
Builds
Managed IT services including workplace environments, network technology, servers, and operational information security for Sparkassen
Domain
Financial services / IT Managed Services
Deliverable
client delivery
Required skills
IT services coordination, project management, stakeholder management at executive level, contract and compliance process management, service process optimization, sales support, workshop facilitation
Preferred skills
Understanding of Sparkassen organizational structures, interest in IT operations, ability to structure complex situations
Technologies
Workplace environments, network technology, servers, information security
Responsibilities
Steer and accompany customer onboarding, coordinate organizational/technical/contractual alignments, accompany authorization/compliance/approval processes, analyze and optimize operational and support processes, align requirements between customers and technical teams, manage and develop customer relationships at management level, support sales in acquisition phase, accompany service introductions and on-site workshops
Seniority
Senior, hands-on IC
