Teamleiter Customer Service (m/w/d)
Core
Leading a team of 6-10 customer service agents to handle daily operations, analyze customer needs, and drive sales & service KPIs for a retail client.
Role type
Senior IC customer service team lead
Builds
Customer service operations and team performance for a retail client
Domain
Retail / Customer Service
Required skills
Team leadership, data analysis, sales & service KPI management, coaching, cross-functional collaboration, decision making, customer empathy, keyboard proficiency
Preferred skills
Customer service experience, English language skills
Technologies
Computer systems
Responsibilities
Lead and develop a team of 6-10 customer service agents, analyze customer data to improve satisfaction, manage staffing and recruitment, collaborate with internal retail/logistics teams and external transport providers, handle escalated customer inquiries
Seniority
Senior, hands-on IC