Spezialist (w/m/d) für Prozessoptimierung & Service Design
Core
Designing and optimizing end-to-end processes for the public broadcasting contribution collection service, focusing on efficiency, clarity, and future-proofing through Service Design and AI-driven automation.
Role type
Senior Process Excellence Specialist (Service Design & Automation)
Builds
Automated, robust, and user-centric processes for the contribution collection service used by public broadcasters (ARD, ZDF, Deutschlandradio).
Domain
Public broadcasting / Service Design / Process Management / AI Automation
Deliverable
production ML models | product features
Required skills
Service Design (Journey Mapping, Service Blueprints), Process Modeling (BPMN, Lean, Six Sigma, Process Mining), AI/ML requirement definition, Prompt engineering, End-to-End process analysis, Stakeholder collaboration
Preferred skills
Experience with AI in process contexts, Knowledge of BPM standards, Experience in complex organizational process development
Technologies
BPMN, Lean, Six Sigma, Process Mining, AI/ML frameworks
Responsibilities
Analyze and design end-to-end processes from user and organizational perspectives; Model and structure processes for clarity and service quality; Identify and prioritize automation and AI potential; Develop technical requirements and logic for AI-based solutions; Establish monitoring and feedback mechanisms for processes
Seniority
Senior, hands-on IC
