Terminkoordinator NE 4 FTTH (m/w/d) gesucht!
Core
Coordinating and monitoring customer and installation appointments for FTTH network expansion, ensuring optimal team utilization and process compliance.
Role type
FTTH schedule coordinator
Builds
FTTH network infrastructure for telecom providers
Domain
Telecommunications / Fiber optics
Required skills
appointment planning, stakeholder coordination, schedule adjustment, deadline monitoring, customer complaint handling, data management, process compliance, digital tool adoption
Preferred skills
FTTH expansion knowledge, Netzebene 4 experience, MS Office, CRM systems
Technologies
MS Office, Disposition systems, CRM systems
Responsibilities
Plan, coordinate, and monitor customer and installation appointments; Align schedules with end customers, property owners, and housing associations; Ensure optimal utilization of installation teams and service technicians; Adjust scheduling based on changes or delays; Monitor deadlines and project milestones; Serve as contact for customer inquiries regarding installation dates; Coordinate with general contractors, subcontractors, and service providers; Handle complaints and escalations related to appointments; Maintain and update project and customer data in systems; Track open items and ensure timely processing; Monitor adherence to defined processes and service levels; Support the introduction and development of digital planning and control processes