Spezialist im Kundenservice (m/w/d)
Core
Provide holistic, solution-oriented customer support for a regional fiber-optic internet provider, managing complex technical inquiries and improving service processes.
Role type
Senior Customer Service Specialist (Technical)
Builds
High customer satisfaction and efficient service resolution for regional telecom clients
Domain
Telecommunications / Fiber-optic Internet
Deliverable
client delivery
Required skills
Complex problem-solving, empathic communication, process improvement, technical understanding, structured thinking, stakeholder coordination
Preferred skills
Degree or training in customer service, business, or IT, interest in technical topics
Technologies
Fiber-optic networks, ticketing systems, CRM tools
Responsibilities
Ensure high customer satisfaction through solution-oriented support, independently manage complex service cases, coordinate with internal technical teams, actively improve service processes
Seniority
Mid-level, hands-on IC