Real Time Management Analyst (m/w/d) / Mitarbeiter (m/w/d) Intraday Steuerung
Core
Real-time monitoring and optimization of business operations and resource distribution to handle peak times and achieve targets.
Role type
Operations Analyst (Intraday Control)
Builds
Operational efficiency and resource allocation strategies for service centers
Domain
Automotive and Insurance industry, B2B service processes
Deliverable
dashboards & analysis
Required skills
Real-time operational monitoring, Resource optimization, Data analysis, Reporting, Process improvement, Call center KPIs, Genesys/Calabrio systems, Excel
Preferred skills
Intraday control experience in service centers, Decision making under pressure, Visionary thinking
Technologies
Genesys, Calabrio, Excel