ServiceNow Developer (m/w/d) - CSM & ITSM
Core
Designing and implementing ServiceNow CSM and ITSM capabilities, developing flows and integrations, and establishing governance for the platform.
Role type
ServiceNow Developer (CSM & ITSM)
Builds
ServiceNow platform capabilities (CSM, ITSM), integrations with external providers, and governance frameworks.
Domain
IT Service Management / Customer Service Management
Required skills
ServiceNow CSM, ServiceNow ITSM, Flow development, Scripting, IntegrationHub, Data modeling, Security best practices, Release management
Preferred skills
CSA certification, CIS-ITSM certification, CIS-CSM certification, German language skills
Technologies
ServiceNow, IntegrationHub
Responsibilities
Designing and implementing ServiceNow CSM and ITSM capabilities across core modules; Developing flows, scripts, UI policies, IntegrationHub spokes, and upgrade-safe customizations; Building and managing integrations with external providers; Establishing and ensuring governance for release cycles, data models, error-handling processes, and security boundaries; Applying security best practices and maintaining documentation required for compliance and audits; Working closely with Business Stakeholders to refine requirements and continuously enhance the platform; Driving platform adoption through demos, knowledge articles, training sessions, and insights from performance analytics.
