Mitarbeiter (m/w/d) Kundenservice
Core
Handling customer calls, logging and classifying inquiries, processing cases, and escalating complex issues to the responsible department.
Role type
Customer service representative (call center)
Builds
Customer support operations for public sector clients
Domain
Public sector / Housing administration
Deliverable
client delivery
Required skills
Call handling, case management, data entry, system navigation, customer service orientation, stress resistance, solution-oriented approach
Preferred skills
Call center experience, SAP/CRM experience, willingness to learn housing administration knowledge