Kaufmann/frau im Innendienst - Sachbearbeiter/in Organisation (m/w/d)
Core
Administrative and customer service role managing orders, billing, and internal processes for an IT consulting firm's operations.
Role type
Administrative Operations Specialist
Builds
Internal administrative processes and customer service workflows
Domain
IT Services / Business Administration
Deliverable
dashboards & analysis
Required skills
Order management, Billing and invoicing, Customer service, ERP/CRM systems, MS Office, Process improvement
Preferred skills
English language skills, Experience in telephony/customer service
Technologies
ERP systems, CRM systems, MS Office
Responsibilities
Handle customer inquiries and complaints, Manage order intake and processing, Process incoming and outgoing invoices, Coordinate appointments and contracts, Maintain statistics and reports, Collaborate with sales, technical, and accounting departments
Seniority
Mid-level, experienced professional
