Kundenbetreuer im Innendienst (m/w/d) Fachbereich KFZ
Core
Customer service specialist handling inquiries, risk assessment, and quote generation for existing auto insurance clients.
Role type
Customer service representative (auto insurance)
Builds
Insurance quotes, policy changes, and eVB numbers for auto insurance clients
Domain
Insurance / Automotive
Deliverable
client delivery
Required skills
Communication, risk assessment, data collection, quote generation, contract management, process optimization
Preferred skills
Project assistance, process improvement
Technologies
Comparison software, insurance calculation software
Responsibilities
Handle customer inquiries via phone and email, collect data for risk assessment and quotes, create offers and policy documents, process contract changes and cancellations, issue eVB numbers, verify insurance coverage, support sales team on projects, contribute to process optimization.