Vertriebsinnendienst / Customer Service
Core
Ensuring a smooth sales process from order entry to delivery, acting as the interface between customers, outside sales, purchasing, and shipping.
Role type
Sales Operations / Customer Service Specialist
Builds
Order fulfillment and customer communication for an international textile and trading company
Domain
Textile and Trading
Required skills
Order processing, Customer liaison, Supplier coordination, Logistics coordination, Invoice generation, Complaint handling, MS Office, ERP systems
Preferred skills
Experience in sales operations or order processing, Customer and supplier management, German and English language skills
Technologies
MS Office, ERP systems
Responsibilities
Receive, review, and process customer orders; Coordinate delivery schedules with logistics; Act as the contact for customer inquiries regarding prices, delivery times, and payment terms; Support outside sales with sample shipments and statistics; Handle complaints and coordinate with service/product management.
Seniority
Entry to Mid-level