Teamleiter Technical Solution Services (m/w/d)
Core
Lead the Technical Solution Services team to drive technical topics and ensure success for the LYDIA product in voice solutions for smart logistics.
Role type
Team Lead / Manager, Technical Solution Services
Builds
Technical solutions and support for the LYDIA product
Domain
Logistics, Voice Solutions, IT Infrastructure
Deliverable
client delivery
Required skills
Team leadership, project management, technical problem solving, KPI definition, process optimization, on-site implementation support
Preferred skills
Jira, Confluence, SAP, Windows CE & Android, Windows/Linux Server OS, Network technology, MDEs
Responsibilities
Lead and develop the Technical Solution Services team, drive changes and prioritize technical topics for LYDIA, resolve technical issues in project and production systems, define KPIs and report to Head of Customer Service, support customers with on-site commissioning, critically review processes and implement optimizations
