Customer Service & Auftragsbearbeiter/in (m/w/d)
Core
Handling customer service and order processing for national and international clients in a production company.
Role type
Customer Service & Order Processing Specialist
Builds
Order fulfillment, shipping documentation, and invoice processing for global clients
Domain
Manufacturing / International Trade
Required skills
Customer service, order management, shipping documentation, customs clearance handling, complaint resolution, MS Office, ERP/WMS systems
Preferred skills
International customer service experience, German (fluent), English (good)
Responsibilities
Customer support via phone and email, processing orders from booking to shipment, creating shipping documents and invoices, monitoring customs procedures, handling complaints and inquiries, collaborating with logistics, sales, and production teams
Seniority
Entry-level to Mid-level