Continuous Improvement Program Globale Leitung BPO (m/w/d)
Core
Leading global continuous improvement methodologies and process optimization for Business Process Outsourcing (BPO) operations.
Role type
Senior Program Director, Continuous Improvement (BPO)
Builds
Optimized administrative infrastructure and service delivery processes for client organizations.
Domain
Business Process Outsourcing (BPO) / Operational Excellence
Required skills
Lean, Six Sigma (Black Belt or higher), Project Management, Change Management, Stakeholder Management, Cross-cultural Communication, Data-driven Decision Making, Strategic Alignment
Preferred skills
International travel readiness, Coaching and team development
Technologies
Lean, Six Sigma
Responsibilities
Lead and steer global methodology for continuous improvement of BPO processes; Develop and implement Lean, Six Sigma, and other CI methods; Identify and prioritize cross-departmental process optimization initiatives; Act as central interface for international BPO units to ensure consistency and exchange of best practices; Coach and develop local teams to foster a CI mentality; Collaborate with executive management to ensure strategic alignment and measurable results.