Director, Enterprise Quality team
Core
Leading strategic design, analysis, and continuous improvement of enterprise-wide processes to drive efficiency, compliance, and operational excellence.
Role type
Director, Enterprise Quality (Process Improvement)
Builds
Enterprise-wide operational processes and governance frameworks
Domain
Financial Services / Payments / Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business process design, Lean/Six Sigma methodologies, Governance framework implementation, Change management, Performance metrics analysis, Executive reporting, Cross-functional leadership, Process optimization
Preferred skills
Strategic advisory, Mentoring, Regulatory compliance expertise
Responsibilities
Lead end-to-end design and optimization of business processes, Collaborate with senior leadership to align process improvements with organizational goals, Identify and resolve complex business process challenges, Oversee governance frameworks and ensure regulatory compliance, Implement large-scale process improvement initiatives, Develop performance management systems, Lead user acceptance testing and change management, Serve as a subject matter expert and mentor, Establish documentation and best practices, Present insights and recommendations to executive leadership
