Spezialist Kundenservice und Leistungsbearbeitung (W/M/D)
Core
Handling and coordinating customer inquiries and claims while ensuring service quality and acting as the contact point for partners.
Role type
Customer service and claims specialist
Builds
Customer service processes and claims resolution
Domain
Financial services
Deliverable
client delivery
Required skills
Customer inquiry handling, claims processing, service quality monitoring, problem analysis, MS Office, CRM systems, German (fluent), English (good), communication, self-organization, analytical thinking
Preferred skills
Experience in financial services, affinity for digital customer service solutions, training as insurance specialist
Responsibilities
Independently process and coordinate customer inquiries and complaints, ensure service quality according to defined SLAs, serve as contact for partners on customer-related matters, observe and analyze frequent problems and share insights with the team and leadership