Kaufmännischer Angestellter (m/w/d)
On-site
Core
Managing lead data, customer records, and handling customer inquiries via phone and web chat for a Mercedes-Benz partner.
Role type
Administrative Customer Service Specialist
Builds
Customer communication and data management for a mobility partner
Domain
Automotive retail / Customer service
Deliverable
dashboards & analysis
Required skills
MS Office, written communication, phone communication, data management, social media content creation
Preferred skills
Adobe tools, French language skills
Responsibilities
Lead management, customer master data maintenance, existing customer telephony, complaint management, communication with demanding customers, web chat support