Inhouse CRM Consultant (m/w/d)
Core
Inhouse CRM Consultant optimizing business processes and managing CRM systems to support retail operations.
Role type
Inhouse CRM Consultant (Business Process & CRM Systems)
Builds
Optimized business processes and configured CRM systems for retail clients
Domain
Retail / Customer Relationship Management
Required skills
Business process analysis and modeling, CRM system administration, requirement gathering, system testing, process documentation, user training, interface monitoring, process automation
Preferred skills
SAP S/4HANA interface knowledge
Technologies
CRM systems, SAP S/4HANA
Responsibilities
Analyze, model, and optimize business processes in collaboration with business units and IT; Support users and act as a key user for the CRM system; Participate in the conception, development, implementation, and testing of system adjustments; Create and maintain process documentation and user manuals; Conduct user training and explain complex topics; Monitor interfaces between CRM systems and connected applications; Identify digitalization potential and support process automation