Bearbeitung Eingangszone (m/w/d)
Core
Process incoming applications and manage citizen inquiries regarding social benefits (Bürgergeld) and employment services at a Job Center.
Role type
Administrative specialist (social services)
Builds
Social benefit applications and employment service processes
Domain
Public sector / Social services
Required skills
Administrative training, public contact experience, SGB II/III legal knowledge, office organization, MS Office, driving license
Preferred skills
Prior experience in social services intake, knowledge of Job Center procedures
Responsibilities
Reception and formal review of benefit applications, clarification of social benefit and employment law inquiries, appointment scheduling, data entry, file management, validation of electronic mail
Seniority
Entry-level to Mid-level