Kundenberater/in (m/w/d)
Core
Front-office customer advisor for private and commercial energy and water customers, handling billing, collections, and sales.
Role type
customer service and sales representative
Builds
energy and water supply services for 100,000 residents
Domain
Utilities (Energy & Water)
Deliverable
client delivery
Required skills
contract management, billing explanation, collections and payment plans, CRM data management, first-level technical support, sales and cross-selling, customer acquisition and retention
Preferred skills
knowledge of energy market processes (GPKE, GeLi Gas), commercial law, SAP IS-U, MS Excel
Responsibilities
consult customers on contracts and bills, manage debt collection and meter lockouts, explain consumption reports, handle complaints with de-escalation, update customer data in CRM, provide first-level technical advice on meters and EV, sell energy products, acquire and retain customers